One thing most managers and supervisors would rather
avoid is confronting difficult, uncooperative and unproductive people.
People who are the least likely to want or accept coaching are usually
the ones who need it the most!
Being able to confront these people in a way that gets
the message through and leads to positive changes is the focus of this
fast paced workshop. Leave with confidence that you have the tools to
positively confront difficult people the very next day.
Excel at coaching people:
- Who are rude, pushy and aggressive - the kind that will not listen to others and try to steamroller you
and your group to do things their way
- Who avoid taking responsibility -
the ones that sit quietly, never participate and don't make any effort
to complete their assignments on time or help out the team
- Who monopolize meetings - who
won't let anyone else get a word in or take time to think before they
jump in with their idea and insist on others agreeing with them
- Who constantly criticize others - the
ones who can always find a reason that things won't work and always
negative about the current plan or approach
- Who won't cooperate or help out - they
are always finding things to argue about and reasons not to help or
cooperate to help the team be successful
- Who pick on, harass and bully others - they can be highly demeaning and personal in their put downs and
attacks on others
- Who fail to perform - they
repeated are your worst performers and despite your best efforts don't
seem to want or be able to change
You will excel at turning difficult people
into great performers and team members as you learn the
keys to getting your message through and engaging the most challenging
people in positive change.
Learn to:
- Positively motivate difficult people
- Use non-confrontational body language
- Give negative feedback in a constructive manners
- Set firm boundaries and expectations
- Redirect difficult and uncooperative behaviours
- Engage people who are resistant and unsupportive
- Be self-confident in your language and approach
- Encourage positive changes in attitude and
performance
Comments from past
participants:
- "I learned to listen before reacting and think
before getting in an argument"
- "It had a big impact on how I deal with
conflict"
- "I will try to adapt my communication to the
other person's personality"
- "I will keep focusing on the value of
relationships and building trust and respect".
- "The model was a good framework to follow for
the tough conversations"
- "I will be more fearless, ready to make a mark
as opposed to tip toeing around"
Who Should Attend this Workshop:
Operational managers, department heads, shift supervisors and foremen,
team leaders and internal HR/Training advisors.
Session Details
| Date |
Tuesday, June 26th |
| Location |
Hamilton Chamber of Commerce - 555
Bay St. N. |
Time |
9:00 am to 4:30 pm |
| Fee: |
$ 350.00 plus GST |
| 2 or more |
$ 295.00 ea. plus GST |
| Early Rate: |
$295 before June 15th |
Register using our: Online Registration Form
Customized, In-house Programs available.
For further information contact
Bruce Craig: bcraig@pdesigns.com
or call 905-659-9292
Bruce Craig, Sr. Consultant and Coach
has been working with department managers and front-line supervisors
for the past 25 years. He has helped them turn around difficult
performers and teams through his understanding of their behaviour,
clear and direct communication style and ability to engage them in
taking constructive action.
Bruce has worked for manufacturing, banking, IT,
print, food production, health care and public sector organizations to
improve performance, increase team cooperation and resolve difficult
people issues.
